Photo of Stella Quentin at work in an NHS11 call centre

‘Managers are bringing tea to us’: inside the 111 service during COVID-19

‘On Saturday, I got through 26 calls in six hours. And I think only three were non-coronavirus. Now it feels like a relief to get a non-COVID call.’

Article on the UNISON National site.

Ambulance delays down to nine-year NHS funding squeeze

Ambulances queuing outside A&E departments have become a common and distressing sight. It’s frustrating for crews who need to be on their way to the next emergency call and worrying for patients waiting to be seen.

News, Press release on the UNISON National site.

West Midlands Ambulance Service wins back contract

Bringing the 111 and 999 services together should lead to “real improvements” for both patients and staff

Article on the UNISON National site.

Bus lane fines for ambulance crews must end, says UNISON

Drivers being hit with penalties for rushing patients to hospital

News, Press release on the UNISON National site.

There must be no hiding place for bullies in the ambulance service

Unhappy, bullied and harassed ambulance employees are in no one’s interest

Press release on the UNISON National site.

Patient transport members vote on industrial action over two-tier workforce

Members recruited when Greater Manchester PTS was privately run are paid less with inferior terms and conditions

News on the UNISON National site.

Inside the NHS’s winter crisis

The nation is in panic over the so-called ‘winter crisis’ in the NHS. But according to paramedic and UNISON member Jason Anderson, such pressures have become “the norm” for health staff on the frontline

Article, Magazine, moving on the UNISON National site.

Christmas deaths in Eastern England reveal true extent of winter crisis

Twenty grieving families will now, quite rightly, be demanding answers

News, Press release on the UNISON National site.

UNISON comments on RCN story on NHS pay

NHS employees as a whole are struggling to survive on just their basic pay.

News, Press release on the UNISON National site.

Emergency service workers need greater protection

No one should face violence, abuse and sexual harassment at work

News, Press release on the UNISON National site.